Privacy Policy

1. Introduction

Welcome to TotalStore. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

2. Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and delivery address when you create an account or place an order.
• Payment information processed securely through our payment partners (we never store full card numbers).
• Communications with us, including customer support chats and emails.
• Reviews, ratings, and other content you post on the platform.

We also collect data automatically, such as:

• Device information (browser type, operating system, IP address).
• Browsing behaviour on our site (pages visited, products viewed).
• Cookies and similar tracking technologies.

3. How We Use Your Information

• To process and fulfill your orders and send you related updates.
• To manage your account and provide customer support.
• To personalise your shopping experience and recommend relevant products.
• To send promotional communications (you can opt out at any time).
• To detect fraud and improve the security of our platform.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Sellers — to fulfil your orders (name, address, phone).
• Delivery partners — to arrange last-mile delivery.
• Payment processors — to complete transactions securely.
• Service providers — analytics, cloud hosting, email delivery.
• Law enforcement — when required by applicable law.

5. Cookies

We use cookies to keep you signed in, remember your cart, and improve site performance. You can disable cookies in your browser settings; however, some features may not work correctly.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at privacy@totalstore.co.ke.

8. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@totalstore.co.ke.